Questions

Is this the same medicine my doctor wrote?

Yes — the same salts at the same strengths, in the same form. The name on the strip is different and it is made by a different company, both under the same standards. If any salt or strength differs, we say we do not have it.

Why is it a fraction of the price?

Most of what you pay at a chemist is marketing, sales visits and distributor margin, not the medicine. A company that skips those can price the same tablet lower.

Do I need a prescription?

For any medicine under Schedule H, H1 or X, yes. A registered pharmacist verifies it before dispatch and their registration number is recorded on the sale.

What if you do not have my medicine?

We say so. We never show a nearly-right medicine — a near miss is worse than none. Tap "Tell me when it is added" and we log the gap.

Can I cancel or return an order?

An order cannot be cancelled once it is placed. We replace or refund only if we delivered the wrong item, or a medicine that expires within 3 months. Call us within 15 days of delivery; we handle these by phone.

Are you a government service?

No. JanAushadhiOnline is an independent business, not a government scheme or PMBI. Medicines are dispensed by a registered Janaushadhi Kendra.

What happens to my prescription?

It is sensitive health data. It is stored privately in India, read only by a registered pharmacist to dispense your medicines, and every time one is opened it is logged. You can withdraw consent and ask for deletion at any time.